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All about how, why and what is exceptional customer service in tourism.
Chatbots and AI
Solve your summer staffing problems with a chatbot (really!)
Chatbots and humans are the winning customer service combo
December 6, 2019
Drive outstanding customer service and fewer abandoned bookings with an integrated chatbot
Reduce abandoned bookings with instant answers to customer questions.
December 5, 2019
How to provide the best customer service across phone, email, social media, and live chat
Best practices for tourism operators and accommodation
August 8, 2019
Top 15 funniest questions your customer service gets asked
We asked BYATA 2019 participants what was the funniest question your business has been asked.
August 12, 2019
Can chatbots give travellers personalised customer service like your staff would?
Almost, yet they work 24-7 and don't complain
May 8, 2019
Email, Chat, Phone - What every tourism operator should be doing
What you should be doing to improve your customer service on these channels.
March 29, 2019
Top 9 trends in tourism customer service
Learn how to provide top customer service for service orientated businesses
March 6, 2019
More bookings. Less work. 24-7.
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