Dig beneath conversations, reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where.
Customer data in one place
Analyze insights from conversations, social media, customer survey, online reviews, and feedback heard by staff. Enrich your by connecting your booking system to know all about the customer and booking.
Improve your website conversion performance
98% of website visitors leave without booking. Use Yonder's customer insights feature to develop rich understanding of what your customers actually want, and use the insights to improve your website content, identify keywords to improve search engine optimisation (SEO) or Adwords performance and more.
Remove guesswork from decisions, measure it
Avoid being influenced by one noisy customer, measure themes of issues across all your customer feedback to make better quality decisions. Quickly search and trend keywords, keywords groups, segmented by product and more.
Measure by product category
By integrating your booking system you can drill down and discover trends by product. Discover high and low performing products, and why.
Celebrate employee performance
Your people are a key ingredient of customer service. Track mentions of staff amongst all your feedback, making it easy for you give actionable feedback. Turn this into incentives for exceptional staff performance and reward it
Unleash your growth. Discover more features.
Yonder is the only comprehensive platform for customer experience that offers a range of products that scale with your business. Check out our other products that work well with Automated FAQs.
Integrations
Integrate your booking system and set your automations and customer data on fire.
