Drive more online sales without more marketing spend

30+ Best Practices to Drive More
Online Bookings in 2020
‍
Use our framework of easy-to-implement, low or no-cost strategies to overcome common barriers to booking and drive more sales.

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TRUSTED by AWARD WINNING tourism businesses

Shortcut your way to sales success 

The Ultimate Guide is a product of our work with leading tourism operators throughout New Zealand and the Pacific. It leverages research from tens of thousands of conversations between actual travellers and tourism operators and draws on our proven expertise in the latest AI automation customer service tools to help you stay one step ahead of the competition.

What obstacles are stopping your website visitors from booking?

There are many small obstacles in a website visitor’s journey to discover, plan and book with you. These obstacles may be on your website, or perhaps the way your booking system works, or may even relate to the way visitors engage with your customer service team. Some obstacles you may be aware of, others you may not. Find out how your website stacks up in the Ultimate Guide.
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Traveller behaviour is changing. Are you?

40% of planning and booking is occurring outside your office hours, and customers increasingly expect instant answers. They are planning and booking 24-7, and more-often-than-not, last minute. Chat and messaging apps are now preferred by almost 50% of travellers. If you are not meeting these needs - quite simply - you’re losing sales. Our Ultimate Guide is full of practical advice to meet these - and the many other - needs of today’s travellers.

What's in the guide?

Convert like crazy with the Ultimate Guide

Discover practical tips for delivering best-in-class online customer service to convert more website visitors to sales. Our simple Eliminate - Timely - Personalised framework leverages AI automation tools and better process to drive more sales and put more dollars in your back pocket.
Eliminate
Eliminate barrriers to book and the need to enquire
Timely
Deliver supersonic responses and 24-7 service
Personalised
Customer centic and top class sales process
"The chatbot is an option for customers to find info without having to pick up the phone. If customers can find what they want, it helps avoid them leaving the website without booking. Securing that conversion prior to being in Rotorua is really important."
Richard Allen, Polynesian Spa
"We set out to provide better customer service, and to better support international enquirers when they were in the research phase of planning their trip. And that’s exactly what Yonder has done."
Andrea Messenger, Tongariro Crossing Shuttles
"Behaviour is changing, and while lots of our customers want to talk to us, there are some who are quite comfortable talking with a chatbot. Offering a chatbot service on our website is about offering our guests choices."
Georgina Torrington, The George Hotel

30+ best practices to improve your conversion rate

You’ve got nothing to lose, but a lot to gain!
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