Yonder Blog

Learn about Tourism, Customer behaviour, Artificial Intelligence and more

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Customer Service

Chatbots and AI

Can chatbots give travellers personalised customer service like your staff would?

Almost, yet they work 24-7 and don't complain

Letitia Stevenson

Email, Chat, Phone - What every tourism operator should be doing

What you should be doing to improve your customer service on these channels.

Letitia Stevenson

Why do people want to chat, what’s wrong with my phone??

Numerous studies all show customers want to communicate on chat. Why?

Top 9 trends in tourism customer service

Learn how to provide top customer service for service orientated businesses

Not using chat in your business? You're losing customers without even knowing it

A whiteboard session to learn about travellers, good and bad chat, and virtual assistants.

February 22, 2019

Get the basics right for conversion on your website

Your website is an important tool for conversion, our tips for getting the basics right.

Letitia Stevenson

January 23, 2019

The basic differences between live chat and chatbot

It's sometimes hard to tell if you're talking to a human or not. How can you tell?

January 9, 2019

Ready for 24-7 customer service?

Let's have a non-salesy chat