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Articles and updates
Everything you need to know about converting website visitors to sales, all things chatbot, new Yonder features and more....
How to ask for useful feedback about your team to help motivate and improve
A recommend list of attributes you can ask customers about your team, to help performance reviews
Introducing: Team performance
Gather structured feedback on your team to help improve your performance reviews.
Should you respond to all reviews?
Responding to reviews builds trust with your customers.
How to create a customer feedback survey that doesn’t suck
Filling out a customer feedback survey for a business can be a chore. But it doesn’t have to be.
Growing your business one online review at a time
If you’re not already collecting online reviews for your business, now’s the time to start.
Yonder June Update
June represents a turning point of our new industry-leading reviews product
How connecting booking system data to customer survey eliminates hours of guesswork
Good data is the key to actionable insights. Connect your booking system to generate a rich picture
Making the most of the Trans-Tasman Bubble
Some tips on how to communicate to Covid wary travellers
How to get more online reviews
Online reviews influence the purchase decisions of 93% of consumers
Is customer feedback really worth collecting?
Wondering what's the point in collecting customer feedback? We give examples how to use it
How important is Tripadvisor compared with Google?
We take a look at which one is the most influential decision-making tool for customers.
What on earth is NPS?
Find out what NPS is and why it's one of the most important metrics for you to track.
How exceptional businesses use customer feedback to grow
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