Articles and updates

Everything you need to know about converting website visitors to sales, all things chatbot, new Yonder features and more....

The Positive Side to Negative Feedback — A Discussion with Daniel Fleming, Owner of Award-Winning Boutique Hotel

How to effectively manage negative feedback — a chat with an expert managing discerning guests

How to ask for useful feedback about your team to help motivate and improve

A recommend list of attributes you can ask customers about your team, to help performance reviews

Introducing: Team performance

Gather structured feedback on your team to help improve your performance reviews.

Should you respond to all reviews?

Responding to reviews builds trust with your customers.

How to create a customer feedback survey that doesn’t suck

Filling out a customer feedback survey for a business can be a chore. But it doesn’t have to be.

Growing your business one online review at a time

If you’re not already collecting online reviews for your business, now’s the time to start.

Yonder June Update

June represents a turning point of our new industry-leading reviews product

How connecting booking system data to customer survey eliminates hours of guesswork

Good data is the key to actionable insights. Connect your booking system to generate a rich picture

Making the most of the Trans-Tasman Bubble

Some tips on how to communicate to Covid wary travellers

How to get more online reviews

Online reviews influence the purchase decisions of 93% of consumers

Is customer feedback really worth collecting?

Wondering what's the point in collecting customer feedback? We give examples how to use it

How important is Tripadvisor compared with Google?

We take a look at which one is the most influential decision-making tool for customers.

How exceptional businesses use customer feedback to grow