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Learn about Tourism, Customer behaviour, Artificial Intelligence and more
Chatbots and AI
Top 15 funniest questions your customer service gets asked
We asked BYATA 2019 participants what was the funniest question your business has been asked.
How to provide the best customer service across phone, email, social media, and live chat
Best practices for tourism operators and accommodation
10 tips for using live chat effectively
Live chat can help you get more bookings but only if you use it well
Five ways live chat can help you drive customer delight and increase direct bookings
Here are five ways live chat can help you drive customer delight and increase direct bookings
NZ Hotel Industry Conference & TNZ Roadshow Take Aways
A quick summary of the NZ Hotel Industry Conference & the Tourism New Zealand Roadshow.
Can chatbots give travellers personalised customer service like your staff would?
Almost, yet they work 24-7 and don't complain
Email, Chat, Phone - What every tourism operator should be doing
What you should be doing to improve your customer service on these channels.
Why do people want to chat, what’s wrong with my phone??
Numerous studies all show customers want to communicate on chat. Why?
Top 9 trends in tourism customer service
Learn how to provide top customer service for service orientated businesses
Not using chat in your business? You're losing customers without even knowing it
A whiteboard session to learn about travellers, good and bad chat, and virtual assistants.
Get the basics right for conversion on your website
Your website is an important tool for conversion, our tips for getting the basics right.
The basic differences between live chat and chatbot
It's sometimes hard to tell if you're talking to a human or not. How can you tell?
More bookings. Less work. 24-7.
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