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Learn about Tourism, Customer behaviour, Artificial Intelligence and more
Chatbots and AI
Can chatbots give travellers personalised customer service like your staff would?
Almost, yet they work 24-7 and don't complain
May 8, 2019
Email, Chat, Phone - What every tourism operator should be doing
What you should be doing to improve your customer service on these channels.
March 29, 2019
Why do people want to chat, what’s wrong with my phone??
Numerous studies all show customers want to communicate on chat. Why?
March 28, 2019
Top 9 trends in tourism customer service
Learn how to provide top customer service for service orientated businesses
March 6, 2019
Not using chat in your business? You're losing customers without even knowing it
A whiteboard session to learn about travellers, good and bad chat, and virtual assistants.
February 22, 2019
Get the basics right for conversion on your website
Your website is an important tool for conversion, our tips for getting the basics right.
January 23, 2019
The basic differences between live chat and chatbot
It's sometimes hard to tell if you're talking to a human or not. How can you tell?
January 9, 2019
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