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Quicksilver Cruises, one of Australia’s best-known reef tourism operators, prides itself on exceptional service – both on the water and before guests even step aboard.
With thousands of travellers researching reef trips online every week, Quicksilver saw an opportunity to improve how quickly customers can get answers and move from browsing to booking.
In the first ~30 days alone, the chatbot has handled 233 customer conversations, taking pressure off the reservations team and reclaiming 10 hours and 22 minutes of staff time that would otherwise have been spent on routine responses.
Guests have benefited. They can now jump onto the website and receive clear, accurate answers around the clock, without waiting for office hours or email replies. Paul Cockrem the Digital Sales and Marketing Manager for Quicksilver Group believes that “Yonder has allowed us to remove friction from the consumer conversion path, optimising the overall experience across our digital touchpoints.”
"Yonder has allowed us to remove friction from the consumer conversion path, optimising the overall experience across our digital touchpoints."
While the chatbot handles FAQs exceptionally well, the real power comes from connecting it directly to Cobber, Quicksilver’s reservation system.
This integration means customers can access live availability and departure times right inside the chat. No more guessing, it’s giving travellers the answers they want quickly and efficiently.
Better still, when a guest shows intent to book, the chatbot guides them straight into the Cobber booking flow — removing friction and turning curious website visitors into confident bookers.
The experience feels effortless:
Ask a question → Get instant, accurate info → See real-time availability → Move into booking.
For a tourism operator, that is exactly the kind of conversion pathway that lifts revenue without increasing staff workload.
What stands out most is how quickly Quicksilver saw operational improvements. Ten hours of routine admin removed in under a month is already impactful, but the bigger picture is the compounding effect:
Quicksilver’s early success shows why AI is here to stay. When customers can ask, check, and book instantly, operators reduce abandoned intent and capture bookings even while the team sleeps.
Yonder’s AI Chatbot paired with Cobber has given Quicksilver Cruises a smarter, more responsive digital front door – and this is only the first month.
To find out how Yonder can make an impact in your business, request a demo from our friendly team.
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