Case studies

"Yonder allows me to have confidence that customers are having the experience that we pride ourselves in."

Looking for a way to lighten the load on their frontline team and better manage customer queries, Wayfare decided to implement Yonder chatbot.

Since using Yonder, Easyhike has had a massive change in feedback received, increasing from 1-2 feedback per month to 38 in the most recent month.

We’re converting more customers from our website since we’ve had Yonder chat

Cook Connection exponentially improved service for non-English speaking customers with automated chatbot responses.

In 3 months, chatbot helps 2,300 people immediately, and escalates just 5% of enquiries to staff.

Just three days of effort needed for luxury hotel to roll-out a customer service chatbot to their website.

The chatbot has helped facilitate hundreds of bookings since it’s implementation, driving a quick return on investment for Polynesian Spa.

Chatbot saves 189 hours of staff time in first six months for busy tourist shuttle service.

Around 65% of customer enquiries are answered end-to-end by Black Cat Cruises chatbot, with no staff intervention.

Yonder is facilitating 20 bookings per month and saving time for front line staff

Yonder takes care of all the simple questions immediately and helps people book online, saving 8 hours a month for this small team.

Yonder is like an extra team member working 24-7 to respond to customers and help get more bookings

Devon Hotel saw an instant return on investment - within two months of launching Yonder, it had paid for itself in new restaurant bookings alone.

Yonder grew Belt Road Seaside Holiday Park’s online chats more than 100x in its first month of implementation.