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Case studies

Explore how top businesses that rely on Yonder answer customers immediately, increase bookings, gather customer feedback to help improve, and save staff time.

Ziptrek Ecotours

The Ziptrek team chat about how their team delivers exceptional guest experience and benefits from automation to help team efficiency.

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Niue Tourism

Read how a destination has embraced AI.

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AJ Hackett Bungy

AJ Hackett Bungy embarked on a transformative AI journey.

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South Sea Cruises

South Sea Cruises delivers exceptional customer experiences by embracing new innovative technologies

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South Pacific Helicopters

Time saved gathering feedback is now spent sharing to the team and creating a real buzz in our office

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Canoe2

Canoe2 are gathering an impressive amount of customer feedback that helps guide their business operations, and increase website bookings.

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Destin Party Boat Fishing

Unlocking the Waves of Customer Satisfaction, Efficiency, and Conversion

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Belt Road Seaside Holiday Park

We chat about the key role customer feedback plays in driving business excellence

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Skydive Tecumseh

Skydive Tecumseh are using digital tools to streamline their operations and deliver 5-star customer care.

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Redwoods Treewalk

Integrating Yonder to our Roller booking system helped us get lots more data (35% of visitors) and smarter with the data we get

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International Antarctic Centre

Looking for a way to lighten the load on their frontline team and better manage customer queries, Wayfare decided to implement Yonder chatbot.

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Glass Bottom Boat Tours

Looking for a way to ease up his massive workload and operate more efficiently, Griff decided to start using Yonder.

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Since using Yonder, Easyhike has had a massive change in feedback received, increasing from 1-2 feedback per month to 38 in the most recent month.

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We’re converting more customers from our website since we’ve had Yonder chat

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Cook Connection

Cook Connection exponentially improved service for non-English speaking customers with automated chatbot responses.

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Redwoods Treewalk

In 3 months, chatbot helps 2,300 people immediately, and escalates just 5% of enquiries to staff.

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Just three days of effort needed for luxury hotel to roll-out a customer service chatbot to their website.

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The chatbot has helped facilitate hundreds of bookings since it’s implementation, driving a quick return on investment for Polynesian Spa.

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Tongariro Crossing Shuttles

Chatbot saves 189 hours of staff time in first six months for busy tourist shuttle service.

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Black Cat Cruises

Around 65% of customer enquiries are answered end-to-end by Black Cat Cruises chatbot, with no staff intervention.

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Taupo Tandem Skydive

Yonder is facilitating 20 bookings per month and saving time for front line staff

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Tongariro River Rafting

Yonder takes care of all the simple questions immediately and helps people book online, saving 8 hours a month for this small team.

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Go Skydive New Zealand

Yonder is like an extra team member working 24-7 to respond to customers and help get more bookings

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Devon Hotel and Conference Centre

Devon Hotel saw an instant return on investment - within two months of launching Yonder, it had paid for itself in new restaurant bookings alone.

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Belt Road Seaside Holiday Park

Yonder grew Belt Road Seaside Holiday Park’s online chats more than 100x in its first month of implementation.

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