Quarry Park Adventures is a unique outdoor adventure park in downtown Rocklin, California – built into and around a historic granite quarry site. The park offers a wide variety of exhilarating experiences for all ages, including zip lines, rock climbing, free-fall jumps, Via Ferrata cliff challenges, paddle boat rides, and more!

With so many activities for different groups and participant types, Quarry Park Adventures receives an ever-increasing amount of enquiries from customers. What began as manageable day-to-day conversations quickly became consuming more and more staff time, with team members repeatedly answering the same questions about tickets, hours, policies, and trip planning.

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We recently caught up with Mapsy and Abby from Quarry Park Adventures to hear about their experience with Yonder, and how the platform has alleviated staff strain while delivering ROI.

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Before Yonder, Quarry Park Adventures relied entirely on human support.

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Every enquiry was handled via phone calls, emails, or in-person conversations; but, as demand increased, this approach became inefficient, pulling staff away from higher-value guest interactions and on-site experiences.
Leadership knew they needed a smarter way to support guests online without increasing staff workload or sacrificing accuracy. Meanwhile, the team wanted a solution that could reliably handle common questions, improve conversion, and still reflect their brand and guest experience.

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After testing another chatbot platform that failed to meet expectations, Quarry Park Adventures were referred to Yonder.
The difference was immediate.

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Following a disappointing experience with another system, accuracy was a major concern for the team at Quarry Park. They wanted confidence that the chatbot would help guests, not confuse them, and that support would be responsive if issues arose. These concerns were quickly addressed through clear communication, structured onboarding, and consistently timely responses from the Yonder team, giving Quarry Park Adventures confidence from day one.

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"The Yonder team demonstrated a strong understanding of how to translate our business, branding, and guest experience into a chatbot format."
- Quarry Park Adventures

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Yonder integrates seamlessly with The Flybook, Quarry Park Adventures’ booking system, giving the chatbot access to live availability in real time. This means guests can ask questions about sessions, dates, and capacity and receive accurate, up-to-date answers instantly, without needing to leave the website or wait for staff confirmation.
By pairing conversational AI with live booking data, Quarry Park Adventures is able to reduce friction in the planning process, guide guests toward available experiences, and capture intent at the exact moment visitors are ready to book – all while ensuring the information shared is always reliable and current.

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The team took time to understand Quarry Park Adventures’ operations, services, and voice, guiding them through setup without making the process feel rushed or overwhelming.

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"The team never made the process feel rushed or overwhelming, which was important for us as first-time chatbot users."
- Quarry Park Adventures

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Despite being in different countries, Yonder’s support team proved faster and easier to reach than many vendors operating in the same time zone.

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Measurable Business Impact

Since launching Yonder, Quarry Park Adventures has seen clear, measurable results:

• The chatbot converts 335.48% more website visitors than the website alone, helping turn enquiries into action rather than drop-offs.
• Over the last six months, the chatbot has successfully answered 86% of all FAQs, significantly reducing the burden on staff.
• An estimated 23 staff hours have been saved, freeing the team to focus on on-site guest experience and higher-value interactions.

From a leadership perspective, Yonder has provided confidence that guests can receive reliable, accurate information online without constant staff involvement.

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Driving ROI With Promotions

Beyond everyday support, Yonder has also proven effective as a conversion and marketing tool. A promotional Call to Action delivered via a website announcement pop-up generated over 2,000 clicks, demonstrating Yonder's ability to actively drive engagement and campaign performance, not just answer questions.

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For guests, the impact has been immediate.

Yonder delivers fast, frictionless answers to common questions, enabling visitors to self-serve with confidence.

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"Guests can self-serve common questions, and when human help is needed, the transition feels natural rather than disruptive."
- Quarry Park Adventures

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By combining accurate automation, live support, and measurable conversion gains, Quarry Park Adventures has improved both operational efficiency and the overall guest experience. Yonder's partnership network with tourism tech providers like The Flybook support tour operators around the world with increased efficiency, revenue, and customer satisfaction. Get an obligation-free demo from one of our experts today!