Why Yonder’s Onboarding Process Sets Tourism Operators Up for Success

From the first website visit to the farewell message afterwards, tourism operators understand that each touchpoint shapes how a customer feels about their experience.

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At Yonder, we know our community deserves the exact same attention and care that they provide to their customers.

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For many tourism operators, time is already stretched. Between welcoming guests, managing staff, and keeping operations running smoothly, there’s little room to sit down and figure out how to train an AI Chatbot.

You wouldn't expect your customers to know how to do up their harness, or put on a life vest. So why are tourism tech companies expecting you to build your software alone?

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🚩Red Flags When Onboarding a New Tech Partner 🚩

• The CEO is your point of contact
  Sure, it’s flattering to talk to the top dog - but if the CEO is handling all client calls, that’s a sign they’re likely stretched thin, understaffed, or still in early-stage hustle mode.

• You never meet your customer support rep
  If you’re always bounced to general support emails or chatbots and never introduced to a dedicated contact, you’re likely not a priority and may experience slow response times when things go sideways.

• Onboarding feels like running an obstacle course
  If you’re jumping across half-a-dozen tools, forms, or handoffs before you’re live, that inefficiency signals poor process design - adding friction, frustration, and potentially misaligned expectations.

• No proactive communication or check-ins
  If you’re left hanging after setup - or even worse, only hear from them when something breaks - that reactive approach undermines trust and neglects your success in those critical early days.

• Promises feel vague; metrics are missing
  If they boast about boosting bookings or cutting workloads but can’t point to hard numbers, case studies, or past success stories, it’s guesswork - not confidence. Know their track record before you commit.

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We have a dedicated team of people who understand tourism businesses and their needs, and how to configure Chatbots!

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Instead of expecting you to know how to build or train a Chatbot, Yonder takes you through a one-on-one onboarding process designed to make things easy, stress-free, and aligned with your business goals. We don't have a jack-of-many-trades building your bot; we've invested in a team of people-focussed individuals that care about your business first and who catch the details that nobody else can.

Hyper-tuned into onboarding and customer success, we are part of your team.

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“Usually with our service providers, we’re chasing meetings. With Yonder, they’re the ones following up with us!”
Ollie, Hanmer Springs Spa

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Creating a customer-friendly Chatbot takes more than technology — it requires thoughtful design, a deep understanding of guest journeys, and human guidance from the very beginning.

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Chatbots may be powered by artificial intelligence, but to sound authentic and customer-friendly, they need human direction.

During onboarding, our team works with you to:

• Understand your business and brand tone – Every tourism business has its own personality. We ensure your Chatbot reflects your voice, not a generic script.
• Identify key customer touchpoints – From booking enquiries to FAQs about activities, we map out the moments where a Chatbot can make the biggest difference.
• Shape conversations thoughtfully – We fine-tune responses so your Chatbot is not just helpful, but warm, clear, and in line with the experience your customers expect.

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Great tourism experiences are built on care, attention, and genuine connection.

That’s why we have been able to forge meaningful relationships with businesses that intrinsically understand customer experience — it’s a value we share. By supporting operators who go above and beyond for their guests, we help ensure their Chatbots do the same.

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Onboarding isn’t the end of the journey.

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Once your Chatbot is up and running, Yonder continues to support you with updates, insights, and optimisations. The goal? To make sure your Chatbot evolves with your business, consistently delivering an unrivalled customer experience.

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Tourism operators who go through Yonder’s onboarding often tell us the process is a relief — what they expected to be complex turns out to be simple, collaborative, and surprisingly fun! They walk away with a Chatbot that feels less like a piece of software and more like a part of their team.

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