None of these issues are hard to fix, but many operators don’t realize they exist.
Your website has one job: turn visitors into bookings.
But for many tourism operators, that job gets harder when too many website elements compete for the same space... especially in the lower-right corner of the screen. That’s where chatbots usually live (and also where cookie banners, accessibility menus, CMS pop-ups, and promo widgets like to appear).
When those elements overlap, cover each other, or distract visitors, the result is a frustrating experience – and missed opportunities to engage guests when they’re ready to book.
Let’s walk through how to assess your website for conflicts, why it matters, and how to easily reposition your chatbot if needed.
On tourism websites, timing is everything. Visitors often arrive with high intent:
- “Is this tour available tomorrow?”
- “Do you offer private groups?”
- “Is this suitable for kids?”
But, if your chatbot is:
- partially hidden
- overlapped by another widget
- or visually competing with another button
…you’re creating friction at the exact moment you should be removing it.
Common conflicts we see on tourism websites:
- Chatbot hidden behind cookie consent banners
- Chatbot overlapping accessibility menus
- Promotional CMS banners covering the chat launcher
- Multiple floating buttons stacked on top of each other
None of these issues are hard to fix, but many operators don’t realize they exist.
Step 1: Audit Your Website Like a First-Time Guest
Before changing anything, do a quick self-audit.
Check your site on:
- Desktop
- Mobile
- Tablet (especially important for tour operators)
Look specifically at:
- The lower-right corner
- The lower-left corner
- Any floating elements that follow the user while scrolling
Ask yourself:
- Is the chatbot fully visible?
- Is it easy to click?
- Does it compete with another button for attention?
- Would this feel confusing if I were booking for the first time?
💡 Pro tip: Try opening your site in an incognito window so you see cookie banners and first-visit pop-ups.
If two elements conflict, don’t just “pick a side”; adjust placement so each one can do its job.
Your chatbot doesn’t need to disappear; it just needs its own space.
Step 2: Reposition Your Chatbot (Quick & Easy)
The good news: adjusting your Yonder chatbot’s placement is simple and doesn’t require a developer 💫
You can move the chat widget:
- Slightly higher or lower
- To the left or right
- Away from other floating elements
👉 Follow this step-by-step guide:
https://support.tomis.tech/yonderkb/adjusting-the-chat-widget-position-on-your-webpage
This allows you to:
- Prevent overlap with banners or menus
- Improve visibility on mobile
- Keep the chat experience clean and intuitive
Most operators solve conflicts in under 5 minutes.
Step 3: Re-test on Mobile (This Is Critical)
Over 60% of tourism traffic is mobile – and that’s where conflicts show up most often.
After making adjustments:
- Scroll your site
- Open and close menus
- Trigger pop-ups
- Tap the chat launcher with your thumb
If it feels smooth and obvious, you’re done!
If it feels crowded, adjust again.
Small spacing changes can make a big difference.
Bonus Tip: Fewer Floating Elements = Higher Conversions
Every floating widget competes for attention.
If your site has a chatbot, and a promo banner, and an accessibility icon, and a newsletter popup… consider whether all of them need to float at the same time.
In many cases, simplifying the experience leads to more chat conversations, better engagement, and fewer abandoned bookings.
Your chatbot should feel like a helpful guide, not an obstacle.
By:
- Auditing your site regularly
- Identifying overlapping elements
- Adjusting chat widget placement
…you ensure guests can easily ask questions, get answers, and book with confidence.
A clean website isn’t just nicer; it converts better.
If you’d like help reviewing your site or deciding the best placement for your chatbot, the Yonder team is always happy to help
.png)
.png)
.png)
.png)
