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Product Features
AI Chatbot
Answer 80% questions immediately on your website and Messenger, 24-7.
Reviews
Request reviews with an intelligent NPS survey proven to boost your 5-star reviews. Add survey questions to learn more.
Reputation Management
Manage online review sites within Yonder. Powerful analysis of topics and team members.
Recommend
Provide personalized recommendations to help people choose their perfect product or service.
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Explore Integrations ➜
Meet our customers
Yonder powers hundreds of tourism businesses around the globe, from small agencies to large tourism businesses with multiple locations.
Destin Party Boat Fishing
Unlocking the Waves of Customer Satisfaction, Efficiency, and Conversion
South Sea Cruises
South Sea Cruises delivers exceptional customer experiences by embracing new innovative technologies
South Pacific Helicopters
Time saved gathering feedback is now spent sharing to the team and creating a real buzz in our office
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Guides
Deep dive into topics and find new ways to grow your business.
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4 ways to leverage your online reviews to grow your sales.
Use your reviews to grow....
August 25, 2023
All blog articles
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Automation to rev up your tourism business

Hundreds of tourism businesses globally rely on our AI Chatbot and Review system to save countless hours and win more direct bookings. Easy to use and tightly integrated with reservation systems for incredible automation.

Get results from day 1.
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Live Availability in Chat
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"Yonder is one of the most powerful tools for saving time, increasing the efficiency of your business, customer intelligence, and turning that into new customers."
Trent Yeo, Ziptrek Eco Tours
"I’ve been amazed at the results. Yonder has made a fantastic impact on our conversion rate of website visitors to online bookings"
Richard Allen, Polynesian Spa
Increase website sales and generate more enquiries while saving staff time
AI Chatbot
Answer 80% questions immediately on your website and Messenger, 24-7.
Quiz
Provide personalized recommendations to help people choose you.
Showcase reviews
Save time by installing a live feed of your latest 5 star reviews on your website.
Website Chat
Install website chat to help people while they're on your website.
Put the voice of your customer at the centre of your business
Customer Survey
Automatically send surveys. Breakdown NPS metrics by service, tour or room.
Team Comments
Categorised feedback and mentions online about each team member, easy to share.
Increase Online Reviews
Yonder customers increase online reviews 5x.
Manage Online Review sites
Save time monitoring and reporting.
Ratings Breakdown
Automatically send surveys. Breakdown NPS metrics by service, tour or room.
Conversation Analytics
Quickly learn how to improve website performance.
10% +
Increase website sales
35 - 50%
Response rate to customer surveys
2.5x
More website enquiries
5x
More Google Reviews per month
up to 250 h
Staff time saved each month
Yonder tourism Marketing PLATFORM

Boost your website conversion rates & gather more 5 star reviews

Forget repetitive and manual tasks, systems not integrated, or worse - missed opportunities to help customers.

Touch free setup.

Yonder has a range of marketing and survey tools that wrap around your Booking/Waiver system to help your customers from when they land on your website to when they rave about you.
AI Chatbot
Answer 80% questions immediately on your website and Messenger, 24-7.
Recommend
Provide personalized recommendations to help people choose you.
Showcase reviews
Save time by installing a live feed of your latest 5 star reviews on your website.
Website Chat
Help people while they're browsing your website.
Customer Survey
Send NPS surveys automatically afterwards, or send manually. Add others questions to learn more.
Team Comments
Categorised feedback and mentions online about each team member, easy to share.
Increase Online Reviews
Yonder customers increase online reviews 5x with our Intelligent Sharing.
Manage Online Review sites
Integrate Google and Facebook Reviews to save time monitoring and reporting.
Ratings Breakdown
Pinpoint performance by breaking down NPS metrics by service, tour or room.
Conversation Analytics
Quickly learn how to improve website performance.
AI CHatbot

Let Yonder's AI powered tourism chatbot help your website visitors 24-7

Save time by eliminating the repetitive questions so you can do more of what you are best at.

Use our industry-leading AI chatbot, built with GPT technology, to answer booking and customer questions every minute of every day.
"The fact that customers can get answers to their questions without having to email or call or text is game-changing.  It’s one of the most valuable tools for us."
Richard Allen, Polynesian Spa
Reduce trivial enquiries by responding immediately to over 90% of customer questions. 
Over 45% of chats are outside off hours. Yonder saves you time and converts bookings while your office is closed.
No setup fees.
Respond with live availability in chat.
Learn about AI Chatbot →
REVIEWS

The easy way to turn customers into raving reviews

Send review requests via email/SMS with Yonder and generate up to 5x more reviews than the generic thanks email your booking or waiver system sends.
Automatically send email and SMS requests, and optional smart-reminders.
Get more 5 star reviews.
Choose to add survey questions to gather additional insights
Learn about Reviews →

Manage all your review sites in one place

Save time managing your Google reviews, Get Your Guide, Tripadvisor, BookMe and Facebook Reviews by bringing them into one home - Yonder.

A new generation of reporting

Combine reservation data and mentions found in your reviews for incredible insights. Forget manually gathering data, now you can spend proper time using it.
Automatically track mentions of topics and people in your team
AI generated Smart Summaries in your inbox to keep tight watch on what your customers are saying
Booking and customer data linked to every response for unparalleled insight and reporting
Learn about Reputation Management →

Integrated with your systems

Easily connect data across your existing reservation systems and waiver systems like Fareharbor, Checkfront, Rezdy and Wherewolf. Use Zapier to connect with many more.
All Integrations →
01
Connect your Booking System
Grab your API key, add into Yonder, and you're fully connected! Too easy.
02
Automate Reviews
Send review requests daily via email and SMS. Send reminders to those that haven't yet responses
03
Automate Chat
Import product descriptions and images into your AI Chatbot FAQ's. Respond to queries with live availability information and links to book online.
04
Analyze
Reviews are automatically connected to bookings, no more guessing. Report by associated locations, products and room types. 

Tourism leaders choose Yonder

Yonder powers customer experience at hundreds of leading tourism businesses around the globe, big and small
See cASE STUDIES
Yonder results

Destin Party Boat Fishing

The AI chatbot proved to be a game-changer in customer communications
Read this Case Study →
Increase in online bookings
33.67
%
Reduced phone calls by
26
%
Yonder results

Cleaver and Rouge

"Yonder allows me to have confidence that customers are having the experience that we pride ourselves in."
Jacqueline McFadyen
Director
Read this Case Study →
Customer feedback
1
per day
Time to set up
30
mins
Yonder results

South Sea Cruises

South Sea Cruises, through its partnership with Yonder, is transforming its customer engagement strategies and elevating their service quality to new heights.
Read this Case Study →
Staff hours saved/month
80
+
Survey response rate
50%
+
Yonder results

South Pacific Helicopters

We share back customer feedback to our team at staff meetings and who's been mentioned, it creates a real “buzz” in the office
Krissy Griggs
Marketing and Sales Manager
Read this Case Study →
Google Reviews
2
x
Response rate
40
%

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AI chatbot and review platform for tourism
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