Arizona Safari Jeep Tours, who also own Arizona ATV Adventures and Sedona Off-Road Center, are a premier provider of tourism excursions in Sedona. They were facing a significant challenge in managing customer feedback efficiently. Before implementing Yonder, they relied on an alternative which proved costly and prone to errors, leading to operational inefficiencies and frustration. We chatted to Coree Silvera, the marketing director of Arizona Safari Jeep Tours, to find out more.
The team at Arizona Safari Jeep Tours sought a platform that could specifically address the unique needs of the tourism industry. Yonder stood out due to its targeted solutions, particularly its AI chatbot for customer interactions and Yonder Reviews for feedback gathering and management. Yonder also integrated seamlessly with their FareHarbor system, giving the end customer a great user experience.
"We chose Yonder because it was built for businesses like ours. The AI chatbot’s ability to handle customer queries in real-time and Yonder Reviews' streamlined approach to feedback management were exactly what we needed"
Since adopting Yonder, Arizona Safari Jeep Tours has significantly improved its customer engagement. The AI chatbot has helped them streamline customer interactions, while Yonder Reviews has provided a more efficient way to manage and act on feedback.
"We’ve been able to tweak our website and service offerings based on chatbot insights, while Yonder Reviews ensures we capture and act on customer feedback efficiently," shared the company, with over 20% of their bookings leaving helpful customer feedback.
Among the many features Yonder offers, Arizona Safari Jeep Tours have found the AI chatbot and Yonder Reviews to be most impactful. One of the unexpected benefits has been the internal survey feature, which allows customers to provide direct feedback without making it public.
"This feature has been a game-changer for us. It lets us address concerns before they escalate, ensuring a better experience for our customers and a stronger reputation for our brand."
Throughout the implementation process, the Yonder team provided dedicated support. Their communication was effective with Coree saying that, "Yonder’s team has been proactive and reliable. They genuinely feel like an extension of our own team,".
The setup of the AI chatbot and integration of FareHarbor into the chatbot to pull live availability is all done by the Yonder team of gifted chatbot builders. The automation of the customer feedback is completed with just a few clicks of the button thanks to the easy API access from FareHarbor."
As the business has grown, Yonder has scaled alongside them. The platform has seamlessly integrated more feedback channels and refined analytics to accommodate their expanding tour options. "Yonder has adapted to our needs as we’ve grown, handling increased data and customer interactions without any loss in performance." says Coree.
Customer satisfaction remains at the core of their business, and Yonder has played a pivotal role in enhancing customer loyalty and trust. With an NPS of 94, Arizona Safari Jeep Tours is leading the way for exceptional experiences and customer care.
"The ability to engage with customers quickly and resolve issues in real time has had a direct impact on our brand’s reputation. We see it reflected in our online reviews and customer feedback".
Yonder has transformed the way Arizona Safari Jeep Tours, Arizona ATV Adventures and Sedona Off-Road Centre interact with customers, streamlining operations, enhancing engagement, and delivering measurable business results. By leveraging AI-powered customer interactions through the chatbot and proactive feedback management with Yonder Reviews, they have successfully reduced operational hassles and improved customer satisfaction, positioning themselves as a leader in the Sedona tourism industry.
.png)
.png)
