Connect Ibis to power up your customer service

We empower you to engage, listen and communicate with customers 24-7. It's pretty simple, by making things easy for your customers you'll get more direct bookings and more raving reviews.

Yonder is the only customer service system built just for tourism operators.
Start free trialView pricing
"I’ve been amazed at the results. Yonder has made a fantastic impact on our conversion rate of website visitors to online bookings"
Richard Allen, Polynesian Spa

What we do

By connecting your Ibis with Yonder you can automate and generate rich analytics to help improve your business. Choose one or use them all.
Customer Survey
Send NPS surveys automatically afterwards, or send manually. Add others questions to learn more.
Recommend
Provide personalized recommendations to help people choose you.
Showcase reviews
Save time by installing a live feed of your latest 5 star reviews on your website.
Team Comments
Categorised feedback and mentions online about each team member, easy to share.
AI Chatbot
Answer 80% questions immediately on your website and Messenger, 24-7.
Website Chat
Help people while they're browsing your website.
Increase Online Reviews
Yonder customers increase online reviews 5x with our Intelligent Sharing.
Manage Online Review sites
Integrate Google and Facebook Reviews to save time monitoring and reporting.
Ratings Breakdown
Pinpoint performance by breaking down NPS metrics by service, tour or room.
Conversation Analytics
Quickly learn how to improve website performance.

Do more with less by adding automation to customer service & sales

Leave the repetitive stuff to us so you can do more of the work you do best.

Use our market leading conversational AI, built for tourism, to answer sales and customer questions every minute of every day.
"The fact that customers can get answers to their questions without having to email or call or text is game-changing.  It’s one of the most valuable tools for us."
Richard Allen, Polynesian Spa
Reduce trivial enquiries by responding immediately to 90% of chats. 
Over 45% of chats are outside off hours, Yonder will handle them for you.
Industry leading AI chatbot for tourism businesses, trained with millions of chats.
Start immediately with our conversation templates built for tourism businesses, or we can help customize to get maximum outcomes.
Learn about AI Chatbot →

The easy way to manage reputation and turn customers into raving reviews

What do your customers think about you?  Connect Ibis to find out

Measure your rating, Net Promoter Score (NPS), and distribution of customer happiness. The Yonder survey is designed for maximum response rate.  Expect an average 35% response rate, that's 10x more effective than using links in a post-experience email, which helps you get the best picture how you're doing.
"The simplicity of the survey makes it easy for our customers to share their thoughts.  We've grown our feedback 10x.
Griff, Glass Bottom Boat

Be found online and get your business 5x more Google reviews

Maximise word of mouth by boosting your Google and Tripadvisor reviews.  Boost your organic search ranking on Google, and standout in search results with your Yonder ratings.

Showcase reviews to your website and boost conversion

Online reviews influence the purchase decisions for 93% of consumers. We help you showcase all your 5 star reviews in an automated feed to your website. You can even filter to only reviews specific to a Ibis product.

Discover which products perform best

Average ratings aren't a lot of use. Drill deeper and get a rich picture of feedback by segmenting your data by each Ibis product. Find out exactly what needs improvement.

Bring all your reviews sites into one place

Save time managing your Google reviews (and more coming soon) by bringing them into one home - Yonder.

Get structured feedback on your team members

Gather feedback on your team, including compliments and what needs improvement.

Make monthly staff reviews powerful and efficient with real-time reports of each team member at your fingertips.

We also listen for their names (and variations) in online reviews so you can see at a glance all reviews with @mentions.
Learn about Reviews →

Help people choose with Yonder Recommend

If you offer lots of options, that makes choices hard for visitors and navigation through your website can take a long time.

‍Yonder Recommend is the innovative way to greet and get to know your site visitors, personalize their experiences and drive more sales.

Connect Fareharbor to import products/items and provide them as recommendations.
Learn about Recommend →

How the magic happens

01
Connect Ibis to Yonder
Just ask Ibis support for your API keys and enter them into Yonder. That's it.
02
Automatically send customer surveys
Yonder regularly listens for new bookings in Ibis and pulls in customer information. Surveys are automatically sent after the finish time. You control when and how often.
03
Gather feedback directly
A beautiful, simple survey designed to get incredibly high response rates. Ask additional questions to learn more and get feedback about your team.
04
Amplify your word of mouth
We help 5 star reviews get shared online. Showcase your 5 star reviews as a live feed on your website with a Yonder Widget or API integration.
05
Quickly discover insights
Feedback is automatically connected to booking information. Results are classified to your organisations, products and teams. Make sense of the data quickly.
Yonder results

International Antarctic Centre

“Yonder chatbot is a great way to engage customers in a conversation at any time of the day. It’s a 24-hour helpline service for our customers, allowing us to communicate back and forward with them instantaneously.”
Rachel Fisk
Marketing Executive ‑ Digital, Wayfare
Read this Case Study →
Clicks to bookings system
10
% chats
More chats than Messenger
40
x
Yonder results

The George

"It only took 2-3 days of my time across a couple of weeks to get the chatbot running on our website."
Georgina Torrington
Director of Sales and Marketing
Read this Case Study →
Speed to implement
3
days
FAQ's setup
100
Yonder results

Polynesian Spa

“Conversion rate on the website has gone up since implementing Yonder.”
Richard Allen
Sales and Marketing Manager
Read this Case Study →
Online enquiries answered
86
%
Website conversion rate
↑
Yonder results

Redwoods Treewalk

“A great thing about the Yonder system is we’re also able to steer those customers that love us to share their reviews online, helping us boost a new product we’ve offered.”
Bruce Thomasen
Co-founder
Read this Case Study →
Response rate
35
%
Time to integrate
1
min

Boost Ibis by connecting Yonder

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A few of our customers

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AI chatbot and review platform for tourism
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