Welcome Fareharbor Spark Attendees

Yonder is your leading tourism AI chatbot and review platform integrated with your Fareharbor booking system to help you supercharge your business.

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james@yonderhq.com
letitia@yonderhq.com

Special offer for Spark attendees:

30 day trial of the Yonder chatbot and reviews platform, to grow your online reviews and save time managing them. All for only $1USD!
Free onboarding and customer support to help you achieve your business goals with FareHarbor and Yonder.

How Yonder can supercharge your tourism business

By connecting Fareharbor with Yonder you can increase website conversions, save staff time and gather customer insights with these powerful features.
Customer Survey
Send NPS surveys automatically afterwards, or send manually. Add others questions to learn more.
Recommend
Provide personalized recommendations to help people choose you.
Showcase reviews
Save time by installing a live feed of your latest 5 star reviews on your website.
Team Comments
Categorised feedback and mentions online about each team member, easy to share.
AI Chatbot
Answer 80% questions immediately on your website and Messenger, 24-7.
Website Chat
Help people while they're browsing your website.
Increase Online Reviews
Yonder customers increase online reviews 5x with our Intelligent Sharing.
Manage Online Review sites
Integrate Google, Facebook Reviews and Get Your Guide to save time monitoring and reporting.
Ratings Breakdown
Pinpoint performance by breaking down NPS metrics by service, tour or room.
Conversation Analytics
Quickly learn how to improve website performance.
"I’ve been amazed at the results. Yonder has made a fantastic impact on our conversion rate of website visitors to online bookings"
Richard Allen, Polynesian Spa

The easy way to manage reputation and turn customers into raving reviews

What do your customers think about you?  Connect Fareharbor to find out

Measure your rating, Net Promoter Score (NPS), and distribution of customer satisfaction.

The Yonder review request and/or survey is designed for maximum response rate.  Expect an average 35% response rate, that's 10x more effective than using links in a post-experience email. Drive more 5 star reviews the easy way!
"The simplicity of the survey makes it easy for our customers to share their thoughts.  We've grown our feedback 10x.
Griff, Glass Bottom Boat

This isn’t any old survey tool…

Integration with booking data means less to do for your guests, better responses & more completed surveys.

Discover which products perform best

Average ratings aren't a lot of use. Drill deeper and get a rich picture of feedback by segmenting your data by each Fareharbor 'item', such as a tour or rental. Find out exactly what needs improvement.

Get structured feedback on topics and your team members

Gather feedback on topics and your team, including compliments and what needs improvement.

Make monthly staff reviews powerful and efficient with real-time reports of each team member at your fingertips.

We also listen for their names (and variations) in online reviews so you can see at a glance all reviews with @mentions.

Ask for feedback in multiple langauges

Don’t leave any gaps in your customer feedback. Enable your customers to share feedback in their native language, over 8 major languages set up and ready to use and more coming soon.
Learn about Surveys →

Showcase reviews to your website and boost conversion

Online reviews influence the purchase decisions for 93% of consumers. We help you showcase all your 5 star reviews in an automated feed to your website. You can even filter to only reviews specific to a FareHarbor 'item'.

Be found online and get your business 5x more Google reviews

Maximise word of mouth by boosting your online reviews, such as Google and Tripadvisor.

Proven to generate 5x more reviews than asking in your Fareharbor thank-you email.

Bring all your review sites into one place

Save time managing your Google Reviews, Tripadvisor, Get Your Guide and Facebook Reviews by bringing them into one home - Yonder.
Learn about Reviews →

How the magic happens

01
Connect Fareharbor to Yonder
Just ask Fareharbor support and it'll be setup in a jiffy. It's included in your plan, no extra fee.
02
Automatically send customer surveys and/or review requests
Yonder regularly listens for new bookings in Fareharbor and pulls in customer information. Review requests/surveys are automatically sent after the finish time. You control when and how often.
03
Gather feedback directly or optimize for online sharing
A beautiful, simple review request/survey designed to get incredibly high response rates means more customer data for you. Ask additional questions to learn more and get feedback about your team or optimize your survey to boost your online reviews.
04
Amplify your word of mouth
We help 5 star reviews get shared online and showcase your 5 star reviews as a live feed on your website with a Yonder Widget or API integration.
05
Quickly discover insights
Feedback is automatically connected to booking information. Results are classified to your organisations, products and teams. Make sense of the data quickly.

Help people choose with Yonder Recommend

If you offer lots of options, that makes choices hard for visitors and navigation through your website can take a long time.

‍Yonder Recommend is the innovative way to greet and get to know your site visitors, personalize their experiences and drive more sales.

Connect Fareharbor to import products/items and provide them as recommendations.
Learn about Recommend →

Do more with less with an AI chatbot made for tourism & integrated with your booking system

Leave the repetitive stuff to your chatbot so you can do more of the work you do best.

Use our market leading GPT powered AI chatbot, built for tourism, to answer sales and customer questions every minute of every day. Integrated with your booking system to pull live availability, driving sales and saving your staff time.
"The fact that customers can get answers to their questions without having to email or call or text is game-changing.  It’s one of the most valuable tools for us."
Richard Allen, Polynesian Spa
Reduce trivial enquiries by responding immediately to up to 95% of chats 
Over 45% of chats are outside office hours, Yonder will handle them for you
No set up costs
Free onboarding and ongoing support to help you achieve your customer service goals
Learn about AI Chatbot →
Yonder results

International Antarctic Centre

“Yonder chatbot is a great way to engage customers in a conversation at any time of the day. It’s a 24-hour helpline service for our customers, allowing us to communicate back and forward with them instantaneously.”
Rachel Fisk
Marketing Executive ‑ Digital, Wayfare
Read this Case Study →
Clicks to bookings system
10
% chats
More chats than Messenger
40
x
Yonder results

Canoe2

"50% of our customers over the summer season leaving feedback is just amazing, I was astounded."
Ian Blackwell
Co-founding Director of Canoe2
Read this Case Study →
Customers giving feedback
50
%
Time publishing reviews to website
0
hours
Yonder results

Polynesian Spa

“Conversion rate on the website has gone up since implementing Yonder.”
Richard Allen
Sales and Marketing Manager
Read this Case Study →
Online enquiries answered
86
%
Website conversion rate
↑
Yonder results

Glass Bottom Boat Tours

“Yonder is one of the most powerful tools for saving time and increasing the efficiency of your business, particularly in small teams.”
Antony ‘Griff’ Griffin
Operations Manager/Skipper
Read this Case Study →
More Google Reviews per month
4
x
Chats answered immediately
89
%

Boost Fareharbor by connecting Yonder

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