Sales and customer service simplified

Automate your customer service and drive sales with our full featured chatbot including live chat and AI chatbot, booking system integration and more...

Yonder is an intelligent chatbot that knows all about tourism

We’ve trained an intelligent chatbot with a catalogue of the most frequently asked questions for a range of tourism businesses. Yonder chatbot is exceptional at answering routine questions about availability, prices and much more.

Customise your own bot responses, or if you prefer we’ll do it for you. Easy, either way.

Help customers choose with personalised recommendations

Customers often need help choosing. Yonder can ask questions and make personalised recommendations. Or use the conversation as an opportunity to communicate your points of difference between options, and help the customer discover what matters to them.

Live chat, automated responses or a hybrid of both

Yonder chatbot combines the reliability of live chat with the added functionality of automated responses for a seamless customer experience. Respond on the go with the Yonder mobile app.

Yonder frees up staff to deal with more complex enquiries that require a human touch.

Live availability from your booking system

Questions about availability are among the top five most asked questions. Yonder can respond to chats with live availability from your booking system.

We're integrated with IBIS, Redzy, Fare Harbour and more. If yours isn't on the list, that's ok, Yonder will help guide customers to the right place in your online booking system.

Facebook Messenger integration

Yonder integrates seamlessly with Facebook Messenger so you can respond to chats from Facebook, like they come from your website. Easy for you and your customers.

Deep customer insights

Use Yonder's customer insights feature to develop rich understanding of what your customers actually want, and use the insights to improve your website content, identify keywords to improve search engine optimisation (SEO) or Adwords performance and more.

Measure and analyse performance

At a glance see the number of conversations resolved by bot, staff time saved, clicks through to your website and booking system, bookings made and other important metrics.

Payment through chat

Yonder makes it easy to pay immediately. Integrated payment via Stripe means you’ll avoid the inevitable booking drop-offs if you ask customers to ring or go back into your online booking system.

Action-orientated inbox

Easy-to-use action-oriented inbox, which makes it super easy to see what needs to be actioned. See the source of conversations and easily respond.

Targeted Website Messages

Drive chat engagement and answer questions before people even ask them with set-and-forget status messages that appear on any page of your website.

Keep the conversation going

Customers visit your website 3-4 times over days or weeks until they're ready to buy. Unlike other chat tools, Yonder keeps the chat going so you can help and influence.

The customer can also choose to move the conversation to email or Messenger, all within Yonder.

Conversational language

Yonder talks like you do. It uses natural language processing to understand and talk with your customers. It does small talk, and will tell a joke (if you want it to). Yonder is the unpaid staff member you always wish you had.
INTEGRATIONs

Powerful integrations

We currently have native integrations with leading tourism booking systems and we can integrate with many more. Chat with us to learn more.
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Getting set up

Simple to get value quickly

We've done the hard work setting up conversation frameworks for tourism businesses. The process to set-up depends on the solution appropriate for your business

Essentials

Personalise responses to our question catalog relevant to your business sector.  We can do it for you, or do it yourself.

Get setup and going in hours

Bespoke

Start with a workshop to design customisations on top of our question catalog. We'll help craft winning responses and customer journeys.

Get setup and going in days
CUSTOMER SUCCESS

Yonder is more than a product, you get our tourism expertise

Dedicated customer success manager
Webinars featuring best practices, trends and research
Support resources and on-demand videos
Trusted by LEADING tourism businesses

Solutions for tourism businesses of all sizes

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Are you hungry for more sales?

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