Customer service not being available or not responding fast enough is a silent bookings killer. People who want to book are leaving your website every day because they couldn’t get a quick answer.
40% of customer enquiries come outside of business hours - Waiting until tomorrow to answer is not good enough.
Answering routine questions burns up hundreds of hours of staff time.
Don’t miss out on late bookings - Many of today’s travellers are making their bookings within 48 hours of their intended date.
Use chatbot data to drive business-changing insights - improve website content, better SEO and more.
