Connect CustomLinc to power up your customer service

From AI chatbots to review gathering and management, Yonder empowers your tourism business to engage, listen and communicate with customers 24-7.

Increase website conversions, save staff time, gather more 5 star reviews and get better customer insights all in one easy platform built for tourism and connected to CustomLinc.

What we do

By connecting your CustomLinc with Yonder you can automate sending review requests, showcase reviews for your tours/activities on each webpage, connect booking data for rich analytics, and automate FAQ's on your website. Choose one or use them all.
"I’ve been amazed at the results. Yonder has made a fantastic impact on our conversion rate of website visitors to online bookings"
Richard Allen, Polynesian Spa

Increase website conversions and save staff time with an AI chatbot powered by ChatGPT

Leave the repetitive stuff to us so you can do more of the work you do best.

Use our market-leading conversational AI, built for tourism, to answer sales and customer questions every minute of every day.
"The fact that customers can get answers to their questions without having to email or call or text is game-changing.  It’s one of the most valuable tools for us."
Richard Allen, Polynesian Spa
Reduce trivial enquiries by responding immediately to 90% of chats. 
Over 45% of chats are outside off hours, Yonder will handle them for you.
Industry leading AI chatbot for tourism businesses, trained with millions of chats.
On average 10% of chats convert to an online booking.
Learn about AI Chatbot

Be there for your customers 24/7 to boost online sales

Put webchat on your website to engage with visitors, it's like a whole new channel to increase sales.

Use website messages to inform about the weather and more.

Add your Yonder reviews to help add social proof and influence customers to book with you
Learn about Convert

Get more 5 star reviews and manage them all in one dashboard

What do your customers think about you?  Connect CustomLinc to find out

Measure your rating, Net Promoter Score (NPS), and distribution of customer happiness. The Yonder survey is designed for maximum response rate.  Expect an average 35% response rate, that's 10x more effective than using links in a post-experience email, which helps you get the best picture how you're doing.
"The simplicity of the survey makes it easy for our customers to share their thoughts.  We've grown our feedback 10x.
Griff, Glass Bottom Boat

Automatically send review requests

The integration with CustomLinc allows you to automatically send review requests (and/or surveys if you wish) to all your customers. Save time and drive more reviews.

Showcase reviews to your website and boost conversion

Online reviews influence the purchase decisions for 93% of consumers. We help you showcase all your 5 star reviews in an automated feed to your website. You can even filter to only reviews specific to a CustomLinc product/activity.

Discover which products perform best

Average ratings aren't a lot of use. Drill deeper and get a rich picture of feedback by segmenting your data by each Custom Linc product/activity. Find out exactly what needs improvement.

Bring all your reviews sites into one place

Save time managing your Google, Facebook, Get Your Guide, Book Me, and TripAdvisor reviews by bringing them into one home - Yonder.

Get structured feedback on your team members

Gather feedback on your team, including compliments and what needs improvement.

Make monthly staff reviews powerful and efficient with real-time reports of each team member at your fingertips.

We also listen for their names (and variations) in online reviews so you can see at a glance all reviews with @mentions.
Learn about Reviews

How the magic happens

Connect CustomLinc to Yonder
Create an API key in CustomLinc and enter into Yonder. Connection is automatic.
Automatically send customer surveys
Yonder regularly listens for new bookings in CustomLinc and pulls in customer information. Surveys are automatically sent after the finish time. You control when and how often.
Gather feedback directly
A beautiful, simple survey designed to get incredibly high response rates. Ask additional questions to learn more and get feedback about your team.
Amplify your word of mouth
We help 5 star reviews get shared online. Showcase your 5 star reviews as a live feed on your website with a Yonder Widget or API integration.
Quickly discover insights
Feedback is automatically connected to booking information. Results are classified to your organisations, products, room types and teams. Make sense of the data quickly.
Yonder results

International Antarctic Centre

“Yonder chatbot is a great way to engage customers in a conversation at any time of the day. It’s a 24-hour helpline service for our customers, allowing us to communicate back and forward with them instantaneously.”
Rachel Fisk
Marketing Executive ‑ Digital, Wayfare
Read this Case Study
Clicks to bookings system
% chats
More chats than Messenger
Yonder results

The George

"It only took 2-3 days of my time across a couple of weeks to get the chatbot running on our website."
Georgina Torrington
Director of Sales and Marketing
Read this Case Study
Speed to implement
FAQ's setup
Yonder results

Polynesian Spa

“Conversion rate on the website has gone up since implementing Yonder.”
Richard Allen
Sales and Marketing Manager
Read this Case Study
Online enquiries answered
Website conversion rate
Yonder results

Redwoods Treewalk

“A great thing about the Yonder system is we’re also able to steer those customers that love us to share their reviews online, helping us boost a new product we’ve offered.”
Bruce Thomasen
Read this Case Study
Response rate
Time to integrate