"Our goal was to reduce phone calls by 10 or 20%. All of the chatbots immediate answers reduced phone calls, meaning we’re less likely to miss a call from a customer that really needs the help. That’s better for everyone."

"It makes it that one step easier for customers to ask those potentially mundane questions. It bridges the gap between the customer being unsure to making a booking"

"On days that we are operating I use the status message to let people know what the weather is doing"