Powerful and personal customer surveys

Get a whopping 35 - 50% response rate by sending surveys from Yonder. Connect your booking system/CRM for unparalleled personalization and rich results.
From $60 / month

Send customer surveys from Yonder, or connect your CRM/Booking system to send automatically

Measure customer satisfaction and NPS

Measure your rating, Net Promoter Score (NPS), and distribution of customer happiness. Since word of mouth is such an important part of getting new customers, use NPS as a metric to track how well you're generating sales through referrals.

Ask more questions

Go deeper by asking specific questions:

→ How would you rate the value of our services?
→ What could we do better?
→ How did you hear about us?

Learn commonly mentioned keywords

Find out what keywords are used the most and dive in to learn more.

Get structured feedback on your team members

Gather feedback on your team, including compliments and what needs improvement.

Make monthly staff reviews powerful and efficient with real-time reports of each team member at your fingertips.

We also listen for their names (and variations) in online reviews so you can see at a glance all reviews with @mentions.

Ask for feedback in multiple langauges

Don’t leave any gaps in your customer feedback. Enable your customers to share feedback in their native language, over 8 major languages set up and ready to use and more coming soon.

Connect your booking system/CRM to automate sending and unlock new insights

See all integrations →

Go deeper than average ratings

Average ratings aren't a lot of use. Drill deeper and get a rich picture of feedback by segmenting your data by product, service, room etc. Find out exactly what needs improvement.

Connect your booking system data to see the full picture

No need for guessing who responded to feedback, know exactly which customer it was and all relevant details.

Showcase your 5 star reviews on your website and boost conversion

Online reviews influence the purchase decisions for 93% of consumers.  Install our automated feed on your website to showcase your latest 5 star reviews..
Show reviews for specific products on product pages
Showcase product ratings in your Google Search Snippet
Include Google and Facebook Reviews (optional)

Customer Survey features

Everything you need to gather rich feedback, make sense of it and report on it
Gather feedback
Measure NPS
Intelligently ask for online reviews
Showcase latest reviews on your website
Send automatically by connecting your Booking system/CRM
Send to one or many manually
Customize for multiple organizations, like locations or teams
Customer data linked to all responses
Product ratings in Google Search Snippet
Alert staff to bad or all reviews received
Ratings breakdown per product and organization
Popular keyword analysis

How exceptional businesses use customer feedback to grow

Whether you're new to customer feedback, or seasoned, this guide covers the Yonder Feedback Loop and 17 articles diving deep to explore how raving customers is the best way of sustaining and growing your business.