Your website is often the first place guests interact with your brand—and your chatbot is likely the first “person” they’ll meet. That’s why it’s worth taking a few extra minutes to personalize your chatbot's icon, name, and greeting. A thoughtful setup helps your bot feel less like a generic tool and more like a natural extension of your guest experience.
Here’s how to make your Yonder chatbot feel welcoming, on-brand, and uniquely you. When you're ready, just follow these instructions to personalise your chatbot!
.png)
Your chatbot icon is the first visual cue that tells visitors: “We’re here to help.”
Here are a few ideas based on your business personality:
Pro tip: Keep it simple, high-contrast, and easily recognizable even on mobile.
Your chatbot doesn’t need to sound like a machine. Give it a name that fits your brand voice—whether it’s casual, playful, elegant, or earthy.
Here are a few directions you can take:
Just remember: The goal is to support, not confuse—so choose something clear, short, and friendly.
The chatbot’s first message is your virtual “hello.” It should be warm, on-brand, and helpful—without sounding like a script.
Great greetings usually include:
✅ A friendly welcome
✅ What the bot can help with
✅ An invitation to ask a question
Examples by brand tone:
With Special Instructions, you can customize the tone, style, and personality of your chatbot's responses! Whether you want a friendly, casual voice or a professional, concise tone, you’re in control.
You can also add helpful context about your business—like what services you offer or how you prefer to answer certain questions—to guide how your chatbot responds. This is a great way to align your chatbot’s answers with how your team would respond in real conversations.
This Yonder feature gives you more flexibility and consistency so your chatbot becomes a natural extension of your brand. Our team can configure this for you any time!
Customizing your chatbot is a small detail with a big impact. When guests feel like they’re chatting with your team—not just a tool—they’re more likely to trust the experience, engage with confidence, and ultimately convert into happy customers.
With Yonder, you can easily adjust your chatbot’s icon, name, and greeting at any time—so don’t be afraid to test, iterate, and evolve as your brand grows!
Need help setting it up? Our team’s happy to guide you—just drop us a message or check out the Yonder dashboard tutorials.
.png)
.png)
