Articles and updates

Everything you need to know about converting website visitors to sales, all things chatbot, new Yonder features and more....

Myths and Truths about Customer Service Chatbots

We bust 7 myths about the ability of modern AI chatbots

One million chats: what we’ve learnt and what you should know

Chatbots in tourism 2020: trends and analysis

How does an AI chatbot work?

Learn how an AI chatbot works by matching similar phrases, it doesn’t match to keywords.

Solve your summer staffing problems with a chatbot (really!)

Chatbots and humans are the winning customer service combo

Drive outstanding customer service and fewer abandoned bookings with an integrated chatbot

Reduce abandoned bookings with instant answers to customer questions.

Top 15 funniest questions your customer service gets asked

We asked BYATA 2019 participants what was the funniest question your business has been asked.

How to provide the best customer service across phone, email, social media, and live chat

Best practices for tourism operators and accommodation

10 tips for using live chat effectively

Live chat can help you get more bookings but only if you use it well

Five ways live chat can help you drive customer delight and increase direct bookings

Here are five ways live chat can help you drive customer delight and increase direct bookings

NZ Hotel Industry Conference & TNZ Roadshow Take Aways

A quick summary of the NZ Hotel Industry Conference & the Tourism New Zealand Roadshow.

Can chatbots give travellers personalised customer service like your staff would?

Almost, yet they work 24-7 and don't complain

Email, Chat, Phone - What every tourism operator should be doing

What you should be doing to improve your customer service on these channels.

Drive more online sales without more marketing spend