Articles and updates

Everything you need to know about converting website visitors to sales, all things chatbot, new Yonder features and more....

Surviving and Thriving Post COVID-19 with Richard Allen, Polynesian Spa

We chat about generating domestic demand and operating with a significantly lower budget

Webinar: Surviving and Thriving After Lockdown with Paul Milligan, Black Cat Cruises

James discusses surviving and thriving post lockdown with Paul Milligan, CEO of Black Cat Cruises

Working from home

COVID-19: Tips and tricks on working from home from the Yonder team.

Managing COVID - Insights from customer queries and practical help

We’ve pulled some conversational data from the last few days and best practices from operators

Myths and Truths about Customer Service Chatbots

We bust 7 myths about the ability of modern AI chatbots

One million chats: what we’ve learnt and what you should know

Chatbots in tourism 2020: trends and analysis

How does an AI chatbot work?

Learn how an AI chatbot works by matching similar phrases, it doesn’t match to keywords.

Solve your summer staffing problems with a chatbot (really!)

Chatbots and humans are the winning customer service combo

Drive outstanding customer service and fewer abandoned bookings with an integrated chatbot

Reduce abandoned bookings with instant answers to customer questions.

Top 15 funniest questions your customer service gets asked

We asked BYATA 2019 participants what was the funniest question your business has been asked.

How to provide the best customer service across phone, email, social media, and live chat

Best practices for tourism operators and accommodation

10 tips for using live chat effectively

Live chat can help you get more bookings but only if you use it well

Drive more online sales without more marketing spend