Exciting Updates For The US And Canada: Chatbot to SMS Feature Release!

Yonder Chatbots have revolutionized online customer service, but we're not done yet. Yonder's team are pleased to release our seamless new SMS integration, set to transform how businesses connect with their customers.

Your Business, Your Number

Yonder's new SMS functionality provides tourism business owners with their own dedicated US toll-free phone numbers, creating a direct line of communication that feels personal and professional. This isn't just another generic messaging service – it's your business's own communication channel that customers can save, share, and trust.

Having a dedicated toll-free number elevates your brand's credibility while making it incredibly easy for customers to reach you. Whether they're inquiring about services, seeking support, or wanting to make a booking, customers can simply ask the chat to send a text to your business number, prompting you to step in and chat with the customer.

The real game-changer lies in Yonder's two-way SMS communication capability. This feature breaks down the traditional barriers between automated responses and human interaction. Your AI chatbot can handle routine inquiries, provide instant information, and even process bookings through SMS, while seamlessly escalating complex issues to your team when needed. Customers love the convenience of texting – it's non-intrusive, fits into their busy schedules, and provides a written record of their interactions. Meanwhile, businesses benefit from reduced phone call volume, improved response times, and the ability to serve multiple customers simultaneously.

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Unified Dashboard Control

Yonder's SMS integrationseamlessly connects with your existing workflow. Business owners can manage all SMS conversations directly through the familiar Yonder dashboard, alongside their other online chat interactions. This unified approach means no more juggling multiple platforms or missing important customer messages.

The dashboard provides a comprehensive view of all customer interactions, whether they originate from your website chat, social media, or SMS. This holistic perspective enables better customer service, more personalized responses, and valuable insights into customer preferences and behavior patterns.

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Meeting Customers Where They Are

Today's customers use multiple channels to communicate, and successful businesses need to be present across all of them. By adding SMS functionality to your AI chatbot arsenal, you're meeting customers on their preferred platform while maintaining the intelligent, consistent service they've come to expect from your brand. The integration is particularly powerful for businesses in hospitality, tourism, accommodation, and venue industries where quick, reliable communication can make the difference between a satisfied customer and a lost opportunity.

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Yonder's SMS feature represents more than just another communication channel – it's a step toward truly omnichannel customer service. By combining the intelligence of AI chatbots with the accessibility of SMS and the convenience of unified management, businesses can now offer customer service that's both highly efficient and genuinely personal.

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Ready to transform your customer communication? Yonder's SMS functionality is available now, bringing your business one step closer to seamless, intelligent customer engagement across every channel that matters. Request a demo and join the next step in tourism tech.

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