In the competitive world of accommodation, first impressions matter — and increasingly, those impressions are formed through digital channels. Guests expect fast, friendly, and informative responses before they even arrive.
That’s where Yonder’s AI Chatbot is changing the game for accommodation providers.
Trying to keep up with guest questions is like chasing your tail — take the example of The Devon Hotel in New Plymouth. With hundreds of guests passing through, managing incoming questions became a challenge for the front desk team. Yonder’s chatbot now fields the majority of guest queries, from Wi-Fi details to dining hours, allowing staff to focus on what they do best: providing outstanding hospitality in person.
The results?
For accommodation providers worried about implementation headaches, consider the story of a luxury hotel that went live in just three days. With minimal effort, Yonder’s chatbot was trained on hotel-specific FAQs and brand voice, offering a natural, helpful guest experience almost immediately.
This lightning-fast setup is supported every step of the way by our team, so you don’t need months of development time or a large IT team! Just train it and watch it go.
Back at Belt Road Seaside Holiday Park, the chatbot delivered a 100x increase in chat interactions. That’s not a typo. Before Yonder, Belt Road averaged just a few chats a month. Now, guests are engaging with the chatbot hundreds of times — with many converting into direct bookings or problem-free stays.
More engagement means:
Yonder’s AI chatbot is more than just a digital assistant — it’s a business tool that enhances guest satisfaction, drives direct bookings, and reduces operational friction. If you're an accommodation provider ready to free your front desk and boost guest engagement, it’s time to chat with Yonder.
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