Tour operators live in WhatsApp.
It’s where guests ask last-minute questions.
It’s where availability gets double-checked.
It’s where “We’re running 10 mins late!” shows up.
So we’ve made it easier to manage those conversations inside Yonder. You can now connect your existing WhatsApp Business account directly to Yonder Inbox, and manage guest conversations alongside your other channels.
No new apps, new numbers, or complicated setup.
Just your WhatsApp conversations, visible and manageable inside Yonder.
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If you use WhatsApp Business to talk to guests, this upgrade is for you!
Here’s how it works:
- A guest messages you on WhatsApp
- The conversation appears inside Yonder Inbox
- You reply directly from Yonder
- Or reply from the WhatsApp Business app — both stay synced
Simple. Clean. No jumping between tools.
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How Messaging Works (The Technical Stuff)
WhatsApp has something called a 24-hour Customer Service Window (CSW).
Here’s what that means in plain English:
- The guest must message you first
- You can reply freely within 24 hours
- If 24 hours pass, the guest needs to message again to reopen the conversation
Inside Yonder, we currently support:
âś… Direct, free-form service messages
âś… Replies sent from either WhatsApp or Yonder Inbox
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đźš« No outbound marketing blasts
đźš« No automated bot replies (yet)
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A Few Quick Notes
- There’s currently no additional charge from Yonder for free-form service messages
(Always check WhatsApp’s pricing for API updates.) - Guest media (photos, videos) will expire in Yonder after 7 days
- The Chatbot is not connected to WhatsApp yet — but it’s coming soon 👀
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Want to Connect Your WhatsApp Account?
We’ve created a step-by-step Knowledge Base article to walk you through it.
If you’d rather talk it through, just reach out. We’ll help you get set up.
Because guest conversations should feel easy – not like another system to manage.
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Ready to come onboard with Yonder? Request a demo and meet the team today!
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